Tuesday, October 27, 2009

Case Management and Solutions support in iFreeTools CRM

iFreeTools CRM (Alpha) has now added support for Case Management and Solutions database.

Customers (existing and potential) often raise queries or provide feedback on the organization's products/services and it is in the best interest of the organization to provide prompt replies to such queries and resolve the issues faced. In the process, it is important to track all the interactions as part of the conversation with that customer, so as to enable better relationship with the customer. The Case Management module helps one achieve this.

While solving the problems, it is also useful to catalog the problem along with the solution of resolved case, as part of a solutions database. Such a database can be opened up for all customers, serving as a knowledge base.

Check out the new features at iFreeTools CRM.

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